Terms of Sale


Our terms of Sale

Please read these terms carefully before you submit any orders to us. These terms tell you about us, how we will provide products to you, and details of how the contract between us I formed and the rights you have including what to do if there is a problem and other important information.

Please note our products are not intended to treat, cure, or prevent any diseases or medical conditions. If you believe that you may have a medical condition, please consult a healthcare practitioner before using any food supplement products. If you are pregnant or are receiving medical treatment, please consult your practitioner before proceeding. Keep all products away from children.

Information about us and how to contact us

Inessa and Inessa Wellness ("we", “us” and “our”) are trading names of Aston Group Worldwide Limited a company registered in England and Wales. Our company registration number is 07255837 and our address is at 31 Home Park Road, London, SW19 7HP. 

You can contact us by writing to us at hello@inessawellness.com or by post to Inessa Wellness, Henry Wood House, 2 Riding House Street, London W1W 7FA.

Description and images of Our products

Although we have made every effort to ensure their accuracy descriptions and specification may vary from those given on our site and we reserve the right to make changes which do not materially affect the quality of those products. Please read the product specifications on the actual packaging when products are received. 

The packaging of the product may vary from that shown in images on our site.

Orders (our contract)

You may order products from our site (www.inessawellness.com) using the check-out process and acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

In some cases, such as where products are out of stock, we may not be able to fulfil orders. If we are unable to fulfil your order, we will inform you of this and will not charge you for the product.

Our website is solely for the promotion and sale of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.

Cancelling Orders

You may cancel your order by notifying us in writing at any time up to 14 days after your products have been delivered. Please follow the cancellation process set out on our site or where there is no process write to us at hello@inessawellness.com. Some of our goods are perishable if not kept in accordance with the guidelines set out on the packaging, refunds for such products will be at our discretion but your statutory rights concerning the quality of those products will be unaffected.

If you cancel your order after we have despatched the products, then you must return the products to us at Inessa Wellness, Henry Wood House, 2 Riding House Street, London W1W 7FA. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service. Please read the storage instructions.

Generally we will refund you the price you paid for the products, by the method you used for payment.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

Delivery

The costs of delivery will be as displayed to you on our website.

We will arrange for delivery of the products you order by the method and to the address which you specify during the ordering and check out process. We will use reasonable endeavours to deliver within no longer than 30 days. However, the time for delivery will not be essential to the contract between us.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

We may have to suspend the supply of a product to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
make changes to the product as requested by you or notified by us to you.

Our rights to end the contract

We may end the contract for a product at any time by writing to you if:

you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example corrections to delivery information;

you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

You must compensate us if you break the contract. If we end the contract in the situations set out in clause 6.1 we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.

From time to time we may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 2 weeks in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

If there is a problem with the product

If you have any questions or complaints about the product, please contact us. You can write to us at hello@inessawellness.com.

We are under a legal duty to supply products that are in conformity with this contract.

Nothing in these terms will affect your legal rights as a consumer. For detailed information on your rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If you wish to exercise your legal rights to reject products you must return them to us at the above address.

Price and payment

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see clause 9.2 for what happens if we discover an error in the price of the product you order.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Payments must be made at the time we accept your order and will be processed using our payment system. We accept payments using credit or debit card or PayPal.

Our responsibility for loss or damage suffered by you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Other than as set out below our aggregate liability to you under these terms (whether in contract, tort, arising as a result of negligence or breach of statutory duty or otherwise) shall not exceed 150% of the amount you have paid to us in the year preceding the claim.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

Please see our Privacy Policy for how we deal with personal information. 

Other important terms

We may transfer our rights and obligations under these terms to another organisation.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts which shall have exclusive jurisdiction.

Last updated: March 2017.